Letting agents managing residential portfolios face a recurring challenge: tenant damage at end of tenancy. Chipped worktops, damaged baths, cracked tiles and scratched floors all appear on check-out reports — and each one requires a decision about how to address it quickly, fairly and cost-effectively. Professional surface repair is an essential tool for any letting agent’s property maintenance toolkit.
Why Surface Repair Works for Letting Agents
Speed
A surface repair appointment can typically be arranged within 24–48 hours. Most individual repairs are completed within a few hours on-site. This means a property can be turned around and re-let quickly, minimising void periods — which are the biggest cost a letting agent and landlord face.
Cost
Surface repair is consistently more cost-effective than replacement. A worktop repair typically costs 10–20% of a new worktop. A bath repair typically costs 5–15% of a new bath installation. These savings make it far easier to recover costs from deposit deductions — and give landlords a more proportionate response to tenant damage.
Deposit Deduction Evidence
We provide written repair assessments and invoices that are suitable for use in deposit deduction claims with the Tenancy Deposit Scheme (TDS), DPS or MyDeposits. Our documentation identifies the damage, describes the repair carried out, and provides the cost — giving deposit scheme adjudicators the evidence they need to approve deductions.
Common End-of-Tenancy Surface Repairs
- Worktop chips and burns — most common in kitchens
- Bath chips — particularly at the rim and around tap holes
- Tile chips and cracks — kitchen and bathroom
- Shower tray chips — in en-suite and main bathrooms
- Sink chips — kitchen and bathroom
- UPVC window and door frame damage
- LVT and vinyl floor damage
Setting Up a Letting Agent Account
We work with letting agents on a preferred supplier basis, providing priority scheduling, consolidated invoicing, and consistent service across all properties in a portfolio. If you manage five or more properties, contact us to discuss a letting agent account.
