Not all surface repair services are equal — and when you’re investing in a professional repair, you should understand what guarantees are offered and what they cover. This guide explains what to look for in a surface repair guarantee, what questions to ask before booking, and what realistic expectations look like for professional repairs.
What a Good Surface Repair Guarantee Covers
A professional surface repair guarantee should cover the repair workmanship for a defined period — typically 12 months to 2 years for residential repairs. Within that period, if the repair material lifts, cracks, discolours or fails in a way that suggests workmanship or material quality issues, the repairer should return and address it at no additional cost.
A good guarantee is specific: it states what it covers (the repair material and application), what it doesn’t cover (physical damage to the repair after completion, normal wear, deliberate misuse), and how to make a claim.
What Guarantees Typically Don’t Cover
- New damage — if a chip appears next to the repair after completion, that’s new damage, not a failure of the original repair
- Incorrect aftercare — using bleach-based cleaners or abrasive pads on the repair shortly after completion can damage the repair material, and this wouldn’t typically be covered
- Normal surface wear — the repair is guaranteed, not the whole surface
- Colour change in the surrounding original surface — if the original bath yellows over time, the colour match may drift
Questions to Ask Before Booking
- “What guarantee does the repair come with, and what does it cover?”
- “Are you insured for public liability in case of accidental damage during the repair visit?”
- “Can you show me examples of similar repairs you’ve completed?”
- “What aftercare do I need to follow after the repair?”
- “What’s your process if I’m not happy with the result?”
Red Flags to Watch For
- No clear answer on guarantee period
- Reluctance to show previous work or customer references
- Unusually low quotes that suggest substandard materials
- No mention of aftercare requirements
- Cash-only with no receipts or written agreement
Our Guarantee
All Shazam Repairs work comes with a guarantee against material and workmanship defects. We’re fully insured and happy to provide references. If you’re not satisfied with a repair, contact us and we’ll make it right.
