New kitchen installations don’t always go smoothly. Chips and cracks to worktops during delivery and fitting, damage caused by other trades working in the space, and scratches from protective packaging being removed incorrectly are all common problems. Here’s what to do — and who’s responsible.
Who Is Responsible for Installation Damage?
If a worktop chip occurs during delivery or fitting, the fitter or supplier is typically liable. Insist on a snagging inspection before they leave, document all damage with photographs immediately, and raise the issue in writing with the supplier before payment is made in full. Most reputable suppliers will arrange repair or replacement for damage caused during installation.
When the Supplier Won’t Pay
If a supplier disputes liability or the damage is minor and you’d rather just have it fixed quickly, professional surface repair is usually far faster than waiting for the supplier to arrange remedy. The cost can be pursued later if needed.
Common Installation Damage Types
- Chips to worktop edges from being set down on other surfaces during installation
- Cracks near cutouts (sink, hob) from incorrect template or cutting support
- Scratches across the face from dragging packaging or tools across the surface
- Chips to tiles installed as splashbacks during grouting or fitting
Fast Repair to Get Your Kitchen Into Use
We understand that delays to kitchen handover are stressful. Most installation damage can be repaired quickly once the fitters have left, allowing you to get your new kitchen into full use without further delay. Request a free installation damage repair quote →
