If you’ve never booked a surface repair before, you might be uncertain about what to expect. This guide explains exactly how a professional surface repair works from initial contact through to the finished job — so there are no surprises on the day.
Step 1: Get a Quote
Send us photos of the damage via our contact form or by email. We need three types of photo: a wide shot showing the whole surface, a medium shot of the damage area, and a close-up with something for scale. From these photos, we can usually provide a fixed-price quote without a site visit. We’ll also ask what material the surface is made from and your location so we can schedule a technician.
Step 2: Book an Appointment
Once you accept the quote, we schedule a technician visit at a time that suits you. We cover most of England and Wales and typically have availability within 1–5 working days. We’ll confirm the appointment by email or phone.
Step 3: The Technician Arrives
Our technician will arrive at the agreed time with all the materials needed for the repair — pigment compounds, resin fillers, UV curing lamps, sanding materials and polishing compounds. They’ll assess the damage in person, confirm it matches the quote, and begin work.
Step 4: Surface Preparation
The damaged area is cleaned and prepared. Any loose or contaminated material is removed. For chips, the edges of the damage are stabilised. For cracks, any movement or instability in the substrate is assessed. The surrounding area is protected to keep repair materials contained.
Step 5: Colour Matching
The technician mixes pigments to match the surrounding surface. For solid colours, this is straightforward. For complex patterns like veined quartz or granite, multiple pigments may be blended to create a matching effect. For particularly complex patterns, veining is hand-applied to the repair area.
Step 6: Filling and Curing
The colour-matched resin compound is applied to the damaged area in layers, slightly overfilling to allow for sanding. The compound is cured — either by UV lamp (for UV-reactive resins) or by air cure. This typically takes 10–30 minutes per layer.
Step 7: Sanding and Finishing
The cured repair is sanded flat using progressively finer abrasives until it is flush with the surrounding surface. Then it is polished to match the surface finish — gloss, matt, honed or textured as appropriate. For polished surfaces, a multi-stage polishing compound process is used to restore full gloss.
Step 8: Final Inspection
The technician inspects the finished repair and invites you to do the same. The repair is complete when both parties are satisfied. Most repairs are ready for immediate normal use.
