Moving into a new build home is exciting — but it’s also common to discover chips, scratches and surface damage during the snagging process or in the first weeks after moving in. Understanding what is covered, who is responsible and what your options are is important for new build buyers.
What Is Snagging?
Snagging is the process of identifying defects in a new build property before or after completion. It can include everything from paintwork imperfections to cracked tiles, chipped worktops, damaged baths and scratched floor coverings. A thorough snagging inspection typically generates a list of items the developer is expected to rectify.
Common Surface Defects in New Builds
- Worktop chips and scratches from installation
- Bath and shower tray chips from tool contact during fitting
- Tile chips from cutting or handling during installation
- Scratched or damaged floor coverings
- UPVC window frame scratches and scuffs
- Sink chips from undermount bracket installation
Developer Responsibility
Developers are typically responsible for rectifying defects reported within the first two years under NHBC Buildmark or similar warranty schemes. Surface damage that is clearly the result of installation — rather than wear and tear — should be reported on your snagging list and the developer asked to repair or replace.
When Developers Use Repair Rather Than Replacement
Many developers use specialist surface repair companies like Shazam Repairs to resolve snagging defects rather than replacing entire units. A repaired worktop or bath can be indistinguishable from a new one and is significantly less disruptive and costly than full replacement. If a developer offers repair rather than replacement for a snagged item, this is entirely reasonable provided the repair is carried out to a high standard.
New Build Repairs for Homeowners
If damage occurs after you have moved in and is not covered by the developer’s snagging obligation, Shazam Repairs can carry out professional on-site repair quickly and cost-effectively. We work with new build homeowners across England and Wales.
