If you have never used a surface repair service before, you might be wondering how the whole process works — from first contact to completed repair. This guide walks you through the Shazam Repairs booking process from start to finish, so you know exactly what to expect.
Step 1: Contact Us with Your Damage Details
The first step is simply to get in touch via our contact form or phone. To provide an accurate quote, we will need to know: the type of surface (laminate worktop, granite, acrylic bath, ceramic tile, etc.), the nature of the damage (chip, crack, burn, scratch), the approximate size of the damage and the location in the home. Photos are extremely helpful — sending a clear photo of the damage alongside your message means we can often provide a quote without needing an initial site visit.
Step 2: Receive Your Quote
Based on your description and photos, we will provide a fixed-price quote for the repair. Surface repair pricing is typically far lower than replacement — most domestic chip and scratch repairs are priced in the range of £75–£250 depending on material, damage type and complexity. We will be clear upfront about what the repair will achieve and any limitations in terms of the final result.
Step 3: Book Your Repair Appointment
Once you are happy with the quote, we book a convenient appointment time. Most repairs are scheduled within a few days of enquiry. We aim to give you a two-hour arrival window and will confirm by text or email with a reminder on the day.
Step 4: The Repair Visit
Our technician arrives with all the tools and materials needed for the repair. The typical domestic repair visit takes between one and three hours. We protect surrounding areas, carry out the repair, allow appropriate curing time and then clean up fully before leaving. You will be able to see the completed repair before we leave and let us know if you have any questions.
Step 5: Aftercare Advice
After the repair, we provide guidance on any aftercare needed — for example, how long to leave before getting a repaired worktop wet, or how to maintain a repaired surface to keep it looking its best. Most repairs require no special aftercare beyond normal cleaning.
Insurance Claim Repairs
If your repair is being funded through a home insurance accidental damage claim, we provide full before-and-after photographic documentation and a written invoice suitable for submission to your insurer. We can liaise with loss adjusters if required.
