You’ve just dropped something and heard that sound — the sharp crack of ceramic, stone or acrylic chipping. The first few minutes after surface damage occurs can make a difference to how easy the subsequent repair is. Here’s exactly what to do.
Step 1: Find and Save the Fragment (If There Is One)
For a chipped worktop or bath, there’s often a loose fragment — a small piece of stone, ceramic or acrylic that broke away. If you can find it, save it in a small bag. In some cases (particularly with large fragments of stone), a professional can re-bond the original fragment rather than building up a repair from scratch.
Step 2: Photograph the Damage Immediately
Take clear photos of the chip from directly above and from the side. If you have any paperwork from the kitchen or bathroom installation showing the worktop or tile brand and colour name, photograph that too. This information helps a technician match repair materials before arriving and potentially allows a quote to be given remotely.
Step 3: Keep the Area Clean and Dry
Clean any debris from around the chip. For a bath chip, avoid soaking that area if possible until it’s repaired — water ingress into a chip can slow curing and affect adhesion. For a worktop chip, keep it dry and avoid applying food, cleaning products or oils directly to the damaged area.
Step 4: Don’t Attempt a DIY Fix Before Getting a Professional Quote
DIY repair kits exist and can be tempting in the moment, but a badly applied DIY repair can make a subsequent professional repair harder — particularly if the wrong product has been used or the chip has been contaminated with adhesive or filler. Get a professional quote first.
Step 5: Get a Quote
Send your photos to a professional for a remote assessment. In most cases, a quote can be provided from photographs before a site visit is necessary. Send us your photos and get a free quote →
