If you’ve booked a professional surface repair visit — or are considering it — you may wonder what to expect on the day and how to prepare to ensure the repair goes as smoothly as possible. This guide covers everything you need to know before your technician arrives.
Before the Visit: What to Do
- Clear the area — remove items from the worktop, bath surround or floor area near the damage so the technician has clear access
- Clean the surface — a clean surface helps the technician assess the damage accurately and ensures the repair compound bonds properly
- Ensure good lighting — the technician will need good natural or artificial light to colour match accurately
- Have the quote reference ready — if you received a written quote, have it available so the technician knows exactly which repair is planned
- Keep the area clear during curing — some repair compounds require a short curing time; plan to keep the area clear for 1–2 hours after the repair
What Happens During the Repair Visit
A typical repair visit follows this process:
- Assessment — the technician examines the damage and confirms the repair plan
- Colour matching — the repair compound is mixed and matched to the surrounding surface under your lighting conditions
- Preparation — the damaged area is cleaned, any loose material is removed, and the area is masked if needed
- Application — the repair compound is applied in layers to build up the repair
- Curing — UV lamp or air curing depending on the material and compound used
- Finishing — the repair is sanded and polished to match the surrounding surface texture
- Final inspection — you are invited to inspect the repair in multiple lighting conditions
How Long Does a Repair Take?
A single chip repair typically takes 1–2 hours from arrival to completion. Multiple repairs in the same visit take longer — typically 2–4 hours for 3–5 repairs across a property. The technician will advise a realistic timescale when they arrive and assess all the work needed.
What to Check After the Repair
Inspect the repair in different lighting conditions — direct light, raking light from an angle, and natural daylight. A professional repair should be difficult to spot in normal use. If you have any concerns, raise them with the technician before they leave. All our repairs are covered by a guarantee — contact us if any issue develops after the visit.
Book Your Surface Repair
Ready to book? Contact us with photographs of the damage for a free no-obligation quote, and we’ll arrange a visit at a time that suits you.
