Shazam Repairs Ltd – Terms & Conditions
Please note that these terms and conditions apply from instruction.
1. Repair Limitations
Shazam Repairs Ltd (“Shazam”) uses skill, experience, and best endeavours to closely match repairs (within limitations) to the item’s shape, colour, and texture. It is recognised and accepted by the Client that the item was damaged before our intervention. No responsibility or liability will be accepted or inferred by Shazam to replace or compensate for damaged items where a repair proves unsuccessful, unsuitable, or not to the Client’s personal preference.
2. Repair Standards
All repairs are performed in strict compliance with NHBC guidelines, which state that a repair is acceptable if, when viewed in daylight from a normal standing position, it is not visible from a distance of two (2) metres or more. Some repairs may be visible from certain angles upon completion but remain acceptable under these standards.
3. Revisits / Client Changes
If a Client requests further work to alter the finish, sheen, or colour originally agreed, these works will be chargeable unless poor workmanship is proven.
4. Payment Terms
Payment terms are confirmed upon issue of the first invoice. These terms apply to all account customers unless otherwise agreed in writing before commencement. Non-account customers must pay in full prior to the start of works. Standard payment terms: 30 days net.
5. Cancellations
A call-out fee of £375 applies to any cancellation within 24 business hours of the booked repair date.
6. Invoice Factoring
Shazam reserves the right to factor or assign invoices at any time.
7. Retention
Retention is 0%, as works are covered under our warranty unless otherwise stated.
8. Discounts
No discounts apply unless agreed in writing prior to commencement. Any document requiring signature must be signed by an authorised representative.
9. Defects Liability Period
The defects liability period is 12 months from completion of each item of contract works, unless otherwise agreed in writing before commencement.
10. Access Requirements
All access requirements (scaffold, towers, MEWPs, etc.) are the responsibility of the requesting party unless agreed otherwise in writing prior to commencement. Additional charges will apply for access equipment supplied by Shazam.
11. On-Site Acceptance
The contracting party must supply contact details of an authorised on-site representative able to inspect and accept works daily. Failure to provide such a representative will be deemed as acceptance of completed works.
12. External Documentation
Shazam does not accept any documentation or terms not supplied and agreed prior to attendance.
13. Damage Responsibility
No responsibility is accepted for damage to contract works during or after the event unless expressly attributable to Shazam staff. Subcontract works will be suitably protected during repair and protection removed upon completion.
14. CIS Registration
Shazam is registered under the Construction Industry Scheme (CIS).
15. CITB
Shazam is not a CITB member. Due to the bespoke nature of our work, we train all operatives internally. Therefore, no CITB deductions should be made.
16. Abortive Visits – Access Failure
Failure to gain safe or adequate access to the works on the booked date will result in an abortive visit charge of £375.
17. Occupied Environments
Works cannot proceed in live/occupied areas unless isolated with adequate ventilation. If access is confirmed as free but found occupied, this will be deemed an abortive visit and charged accordingly.
18. Delays Beyond Our Control
Delays beyond Shazam’s control (excluding weather or force majeure) but caused by others may incur additional charges.
19. Glass Polishing Disclaimer
The glass polishing process removes material and produces heat. On rare occasions, thermal stress or pre-existing flaws may cause glass to crack. Shazam does not accept liability for this occurrence.
20. Glass Distortion
Slight distortion may result from the polishing process. As this is inherent to material removal, Shazam accepts no responsibility unless distortion exceeds GGF regulations, in which case no charge will be made.
21. Incorrect Paint or Coating Supplied by Client
If Client-supplied coatings are incorrect or do not match, preventing progress, a full day rate of £375 will apply. Shazam can offer colour-matching at additional cost.
22. Colour Matching & Specification
Shazam’s coatings are supplied in RAL, NCS, or BS colour ranges. If alternative systems are required, costs may increase. Should a colour not be obtainable, a physical sample must be provided for matching.
23. Masking Disclaimer
Masking may involve low-tack tape, which may occasionally lift wall finishes or paintwork. As this is part of the repair process, Shazam accepts no liability for such minor surface damage.
24. Late Payments
Account customers will be charged 5% above the Bank of England base rate per week overdue.
25. Quoted Works & Variations
Quotations are based on information and photographs provided by the Client. If upon attendance the damage is more extensive, the technician will stand down and a £375 call-out fee will apply.
26. Incomplete or Out-of-Scope Repairs
27. Pre-Booking Information
Any specific information regarding repairs or materials must be requested or agreed prior to booking.
28. Product Requirements
Any special product requirements (e.g., fire-rated, medical grade) must be agreed prior to booking.
29. Reporting of Defects
Any works not accepted must be reported within 5 days of completion. Shazam must be given the opportunity to inspect and rectify. Issues raised after 5 days will be deemed accepted and any return visit will be chargeable.
30. Client Sign-Off and Acceptance of Works
Once the End of Day Report or Sign-Off Sheet has been signed by the Client or their authorised representative, this signature constitutes full and final acceptance of the works completed.
31. Non-Payment and Withholding of Funds
The Client shall not withhold or delay payment for any reason unrelated to the specific works invoiced. Any withheld or disputed amounts must be notified in writing within 5 days of invoice receipt.
32. Limitation of Liability
Shazam’s total liability shall not exceed the total value of the works undertaken.
33. Scope of Supply – Labour and Materials Only
Shazam provides labour and materials only and is not responsible for site management or coordination.
34. Third-Party or Client’s Client Sign-Offs
Shazam is not responsible for ensuring works are signed off by the Client’s client. Acceptance by the Client is final.
35. Claims of Poor Workmanship
Claims of poor workmanship must be supported by written and photographic evidence and notified within 5 days. Shazam must be given the opportunity to inspect and remedy any issue before deductions are made.
36. Third-Party Dissatisfaction
Dissatisfaction expressed by the Client’s client or a third party does not constitute grounds for withholding payment, provided the works meet the agreed specification and industry standards.
37. Overspray and Masking Materials
While every reasonable precaution is taken to prevent overspray, including the use of masking tape, paper, and protective coverings, the Company cannot guarantee that such materials will remain fully adhered throughout the duration of the works. Tape and paper are subject to environmental factors such as temperature, humidity, surface condition, and air movement, which may cause them to lift or peel during the process.
In the event that overspray occurs due to masking materials becoming unstuck or lifting, the Company will make all reasonable efforts to rectify the affected areas where practical. However, the Company shall not be held liable for any damage, marks, or overspray resulting from such circumstances, as this is an inherent risk associated with the use of temporary masking materials.
